Designing the Perfect Script

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Telemarketing

Upload Credit Card

Hi this is Tim Mulcahy calling from Card Services; did I get you at a bad moment? If they say yes immediately respond by saying, “That’s fine I will contact you in about an hour or so; if that’s not okay, how about in 2 hours, or tomorrow? Pinpoint a time (Rapport, Positive Energy and Body Language).
If available:
Okay, excellent. How is your day going so far? Fantastic. (Rapport) The reason I am calling is because you’re on our preferred list (Reason Why, Create Urgency, Third Party). And, all of the people on our preferred list right now are receiving $15,000 of credit in order to expand their purchasing power on any purchases they make or to use for travel or on home renovations (Initial Benefit Statement, Build Value, Create Need, Third Party, Assumption). Mr. Smith, where is the easiest place to ship your new card to you? At work, at home? (Assumption)

Natural Gas Business to Business

Hi this is Tim Mulcahy calling from ___________; did I get you at a bad moment? If they say yes immediately respond by saying, “That’s fine I will contact you in about an hour or so; if that’s not okay, how about in 2 hours, or tomorrow? Pinpoint a time. (Rapport, Positive Energy and Body Language)
If available:
Okay, excellent. How is your day going so far? Fantastic. (Rapport) The reason I am calling today is because were contacting all the businesses in the area. You may know business A, B, or C (Third Party). We are calling on you today as well to lock in your prices as it appears natural gas prices are going up with the anticipated hot summer and upcoming hurricane season (Initial Benefit Statement, Create Need, Create Urgency, Build Value). Now, if I could just get the official name of your company... (Assumption)

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